The link between employee training and corporate culture, and how that impacts your customer base
By Belika Stein
After a year and a half of dedicated training and eating right, 21-year-old Jamie Kraig had gone from a size 18 to a size 8. Ready to purchase a pair Lululemon pants that until now she “never felt she deserved,” Kraig confidently walked into a Lululemon retail store in Ohio.
“I transformed my body, and therefore transformed my selfesteem,” said Kraig.
Having tried on a pair she liked, she then received unsolicited feedback from store staff.