feature
Small user groups in numerous locations
tested the first iteration, and
employee feedback was incorporated.
When the finished digital product was
rolled out, “we had key champions: the
managers and district managers,” said
Clingbine.
The adoption rate has been high.
“It’s more appealing than reading a
manual or looking at a piece of paper,”
said Clingbine. “We surveyed people after
they used the app to see how they
liked it.” The response was overwhelmingly
positive.
In the initial survey, 84 per cent of users
reported their first reaction to CAFÉ
to be “very positive”; 90 per cent said they
would be “extremely likely” to recommend
it to a co-worker; 79 per cent said they
would be “extremely likely” to use it going
forward; 73 per cent said the app would
save them time when looking for job-related
information, and 73 per cent stated
that they believed that the word “innovative”
described CAFÉ “extremely well.”
COLLABORATIVE STRUCTURE
Teherany believes a key factor in the
success of the project was the corporate
structure at Compass, which makes it
easy for HR, innovation and other staff
to collaborate formally and informally.
“I think more companies need to
have HR partnerships like we have at
Compass,” he said. “It’s really about
having the business problem lead the discussion,
having technology follow the
problem, and then coming back to the
business to show what we did so that we
can then develop more of these solutions
that are really driving true value back into
Compass.”
Clingbine sees CAFÉ as a model that
could productively be used in many other
working environments.
“There are a lot of companies where
employees don’t have access to the infrastructure,”
he said, citing big-box
retailers, remote sites and construction
sites as examples.
“With CAFÉ, we are more digitally
connected with our employees,” he said.
“There’s a tremendous ‘wow factor’ to
having this. The future of HR technology
is now!” n
“WE HAVE SOMETHING HERE THAT’S
GOING TO REDUCE WASTED TIME,
INCREASE HR EFFICIENCY AND INCREASE
OUR AUDIT COMPLIANCE.”
– GAVIN CLINGBINE, SENIOR DIRECTOR OF HUMAN
RESOURCES, COMPASS GROUP CANADA
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