contents VOLUME 31 / NUMBER 8 NOVEMBER/DECEMBER 2014
FEATURES
Engagement Engineering........................................... 16
A survey is the first step to building a more engaged
workforce
Creating Development Plans..................................... 22
Strategies for maximizing professional growth
Happiness at Work...................................................... 28
What’s a leader to do about it?
Interview with an HR Hero........................................ 42
Jennifer Laidlaw, MA, SHRP
DEPARTMENTS
Letter from the Editor.................................................... 6
Leadership Matters....................................................... 7
Rethinking the CHRO
Upfront............................................................................. 9
The latest HR news
Legal Words.................................................................. 13
The importance of a standardized approach
Leadership.................................................................... 31
Why promoted executives might fail
Workplace Culture...................................................... 33
How culture impacted bottom-line success at TELUS
Technology.................................................................... 35
Mobile technology’s impact on business
Performance Management........................................ 37
Updating the performance review process
Benefits......................................................................... 39
Keeping coverage sustainable through company growth
Off the Shelf.................................................................. 46
What’s worth reading
The Last Word.............................................................. 48
Soft skill development for the C-suite
16
22
28
IN THIS ISSUE
An engaged workforce has a big impact
on an organization’s bottom line. In order
to steer employees in the right direction,
you first need to gauge the current state
of your organization’s engagement. In
this issue of HR Professional, read about
conducting engagement surveys and how
to interpret the results to influence positive
change.
Cover photo Gunnar Pippel/Shutterstock
hr professional INSIDE: MOBILE TECHNOLOGY AT WORK | SUSTAINABLE BENEFITS COVERAGE | KEEPING WORKERS HAPPY
www.hrpatoday.ca THE MAGAZINE OF HUMAN RESOURCES THOUGHT LEADERSHIP | NOVEMBER/DECEMBER 2014
ENGAGEMENT
ENGINEERING
A SURVEY IS THE FIRST STEP
HRPATODAY.CA ❚ NOVEMBER/DECEMBER 2014 ❚ 3
