training & development
Employees come from vastly different
backgrounds, both personal and professional.
With these varied experiences,
there is a wealth of information to be
shared between employees, ultimately
leading to a smarter, more effective workforce.
A mentoring program is an easy way
to organize, create, capture and distribute
knowledge across the company by providing
direct access to a wide range of experts
quite simply, anywhere
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and peers. Mentoring creates a culture
where learning, and the sharing of knowledge,
become part of the daily fabric rather
than a forced task. As an example, an
aerospace company is using mentoring as
a platform to transfer technical knowledge
from impending retirees to junior employees.
Organizations can also implement
reverse mentoring programs, where junior
employees train senior employees on new
A diverse workforce helps stimulate innovation,
cultivate creativity and steer
business strategies. Mentoring programs
enable employees to share a range of opinions,
ideas, knowledge and experiences
thanks to the environment of trust, belonging
and understanding. Employees are
given a platform to voice concerns, find solutions
and are ultimately inspired to perform
to their highest ability. These mentoring
programs allow organizations to
develop and retain diverse talent, and even
build a robust pipeline for future leaders,
giving an organization a strong competitive
A business typically operates more efficiently
and effectively when its employees
are actively involved and engaged in the
success of the company. If employees are
intellectually and emotionally committed
to accomplishing their work and the vision
of the organization, it creates a heightened
sense of ownership where each employee
wants to do whatever they can for the
greater good of the company. Mentoring
programs can increase engagement by offering
the opportunity for regular feedback,
creating clarity on various issues such as job
expectations, career advancement and rewards.
Mentoring also increases the quality
of working relationships, contributing to an
increase in customer satisfaction, employee
productivity and retention.
Mentoring programs are a win-win for
both employees and the companies that
offer them. There are benefits to be gained
on both sides, resulting in long-term career
success and retention. n
Steve O’Brian is VP of Client Services for
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44 ❚ JANUARY 2014 ❚ HR PROFESSIONAL