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Recruiting, retaining, training and assessing your organization’s sales force in the new world of work

By Tom Schoenfelder, Ph.D.

The rapidly evolving world of sales is causing significant changes in how companies hire and train their sales force. Because today’s buyers are much more aware of features and benefits, alternative offerings and reviews from other customers, salespeople must now add value by conveying much deeper knowledge of the needs of the client organization, competitor activity, trends in the customer’s own client base and how the product or

How HR can support an organization through – and out of – tougher times

By Melissa Campeau

There’s a volatile mix of elements at work for many organizations right now. Market and political uncertainty, record-breaking M&A activity and a nonstop onslaught of disruptive technologies combine, in many cases, to create some uncertain times.

Talent management is key to addressing critical skills gaps

By Heather Hudson

HR organizations plan to continue to focus on upgrading their capabilities this year, but flat and declining budgets – plus a hesitant approach to transforming service delivery models – may put business and HR priorities at risk, according to The Hackett Group’s annual key issues study.