ARTIFICIAL
INTELLIGENCE
WITH AI SET TO CHANGE EVERYTHING,
HERE’S WHAT HR LEADERS CAN DO
TO PREPARE THE WORKFORCE OF
THE FUTURE
By Heather Hudson
The world is set to be rocked by an innovation that is “more
profound than electricity or fire,” said Google CEO, Sundar
Pichai, at a Google town hall event in San Francisco in
January 2018. “AI (artificial intelligence) is one of the most
important things humanity is working on.”
What does this mean for the world of work? What will work-places
look like in five, 10 or 15 years? How can HR leaders and
employees prepare for the seismic shift that is set to take place?
While precise answers remain to be seen, many experts believe
the future of work lies in humanity. Human beings need to
“out-human” machines by cultivating skills that can’t be learned
by machines.
WHAT IS AI?
In broad terms, AI refers to the simulation of intelligence per-formed
by a machine, one that mimics human capabilities. Since
Alan Turing first coined the phrase in 1950, AI has exploded into
a number of disciplines, including rules-based systems, machine
learning, predictive analytics and pattern recognition.
“These overlapping disciplines create an ecosystem of capabil-ities
that allows computers to become cognitive, to respond in a
human-like fashion to their environment autonomously – with-out
human intervention,” said Steve Holder, national executive,
analytic strategy at SAS, an analytics and data management com-pany.
“Even if the process of gathering information is autonomous,
20 ❚ JUNE 2018 ❚ HR PROFESSIONAL
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