training & development
Putting
Employees First
HANDS-ON TRAINING MAKES FOR STRONGER EMPLOYEES
By Steve McCarty
Taking care of your employees first
is one of the keys to creating and
managing a successful business.
This philosophy has helped
Enterprise Holdings not only achieve
great success, but also earn a reputation
as a great place to work. From providing
an attractive mix of hands-on training to
offering employees the opportunity to advance
their careers, a focus on employees is
at the heart of everything Enterprise does.
VALUES-BASED CULTURE
More and more, employees desire to work
for a company that shares their values.
The Enterprise culture is built on a set
of values that have served as the company’s
foundation for growth and success
for nearly six decades. These values guide
employees’ day-to-day dealings with
their customers, their communities, their
partners and each another. They're one of
the things that attract talented recruits to
the company – and they're important reasons
why employees are proud to be part
of the company.
LEARNING THROUGH DOING
Maintaining a positive company culture
goes beyond getting talented individuals
in the door. Once an employee is hired,
it’s important to take great care to make
sure he or she receives the mentorship and
training needed to pursue a successful and
fulfilling career.
At Enterprise, most new hires get their
start in the management training program
– a hands-on learning experience
that teaches trainees how to empower
teams and provide excellent customer service,
while being immersed in a wide range
of the skills needed to run a business,
including profit and loss management,
business-to-business marketing and sales
and logistics.
The program is grounded in the “70-
20-10” philosophy of learning, which
maintains that the majority (70 per cent)
of career preparation comes through
learning on the job, while the remainder
comes from mentorship (20 per cent) and
from courses and reading (10 per cent).
You could compare this hands-on approach
to golf: a person can watch dozens
of instructional videos and hang around
great golfers every day, but unless they
actually hit the links and practice hard,
they’ll never master the game.
MANAGING FOR THE FUTURE
Managers play a crucial role in the training
process, providing the on-the-job support
and mentoring that are critical to getting
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