senior financial executives across Canada,
which revealed the most common HR re-porting
and analytics tools used are vacation
tracking (86 per cent), payroll management
(74 per cent) and attendance (71 per cent).
There are numerous employee pro-ductivity
metrics used, with the most
common being workforce turnover met-rics
and financial metrics such as sales or
revenue per full-time equivalent. However,
the vast majority (90 per cent) of survey
respondents say these metrics are not ful-ly
meeting their organizations' needs. This
struggle to measure output is, in part,
leading to a productivity deficit in the
workforce seen in other recent research,
where nearly half of Canadian workers are
not feeling as productive as they could be.
The results show that one of the most
glaring missed opportunities today is a
lack of alignment between HR and finance
departments about what key performance
indicators (KPIs) to measure, and how to
glean actionable insights from this data to
improve productivity and performance.
"Many people don't realize how in-volved
finance departments are in HR
functions, both in a day-to-day capacity as
well as strategically," said Russ Wong, chief
financial officer at ADP Canada. "The two
departments can and should lean on one
another to determine the key performance
indicators that have value to improving
productivity and engagement, and use
their company's available data to strength-en
Even with more metric-savvy financial
team involvement in HR, more than one-quarter
of organizations are still not using
the productivity data they have to improve
their companies' performance.
"This is a huge missed opportunity,
particularly with finance playing a grow-ing
part in the HR function in many
organizations," said Laura Pacheco, Vice
President, Research, FEI Canada. "By
better aligning HR priorities with busi-ness
priorities, Canadian companies stand
to prosper through a more engaged and
The report also showed that:
■■ The majority of businesses define
workforce productivity through the
lens of the bottom line. Sales generated
per full-time employee, percentage of
revenue allocated to compensation,
operating expenses per full-time
employee and industry specific
metrics (like units produced per
employee in manufacturing) were most
■■ Two-thirds of respondents say they
are using productivity data to inform
employee budgeting decisions.
■■ Upgrading employee training and
skills, increasing employee engagement
and improving workflow design and
expanding the workforce are the areas
that respondents see as most likely to
foster increased productivity over the
next three years.
■■ According to other recent research
from ADP Canada, of the 49 per
cent of Canadians who feel they are
not as productive as they could be,
distractions such as multitasking and
social media, process red tape and
bottlenecks and a lack of training
or resources are the most common
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