PROGRAM CONTENT CONTINUED
USING THE DISCIPLINARY PROCESS
• Consistent treatment does not mean identical treatment
• How to write effective disciplinary letters
• Culminating incidents – ‘the straw that breaks the camel’s back’
• What is the standard of proof?
• Considering fairness and natural justice
• Why is timing of discipline important?
DOCUMENTATION & INVESTIGATIONS
• When and what to document
• Formal vs. informal conversations – is there a difference?
• Understanding how to use warnings to correct behaviour
• How to properly conduct an investigation
• Confidentiality does not guarantee anonymity
• The do’s and don’ts of disciplinary meetings
WORKPLACE ISSUES
• Dealing with uncooperative employees
• Harassment of other employees
• Setting precedent – do you really want to?
• Consistency in the workplace
• Confronting to resolve
• Using sick days as an entitlement
CASE STUDIES
• Insubordination and misconduct
• Absenteeism – setting expectations
• Enforcing workplace rules
• Standard of proof – balance of probability
• Breach of trust – the end of the relationship
What Our Clients Have Said
About Our Programs:
“The presenter was extremely engaging,
encouraging, humorous, well-spoken,
and thoughtful; an obvious fountain
of knowledge. Well-presented and I
am definitely looking forward to other
programs.”
SGS Canada Inc.
“Definitely worth the investment
to gain the confidence to manage
staff more effectively in a unionized
environment.”
Burlington Hydro Electric Inc.
"Good course... it was beneficial to
see both the union and management
perspectives."
Health Sciences Association
of Alberta
“Every manager or supervisor needs
this for their work.”
Rod McGillivary Memorial
Care Home
“Course content was very helpful.
Interaction was great and cases helped
to relate theory to the workplace.”
Hatch Industries Limited
“Excellent quality; great combination
of lecture and group work. The
facilitator gave amazing examples
through his experiences.”
Thames Valley District
School Board
“This was by far the best course
I have ever taken in terms of
knowledge gained and practical
hands-on training.”
O’Connor MacLeod Hanna LLP
"Excellent course. I have attended
several training sessions and found
this to be the best."
SGEU
“Very clear presentation of concepts.
Tools helpful. Stories and past
experience really add to the learning.
Great Course."
MNP LLP
"Informative, interactive and enjoyable
- I will recommend others to attend."
BC Ferries
"This program gave me a very
solid knowledge base to address
any issues I might have, as well as
material to pass on to supervisors
and HR."
Sleep Country Canada
Past Participants from Leading Organizations: Calgary Fire Department, ILWU,
College of Physicians and Surgeons, BC Public School Employers Association, University of
Northern British Columbia, Canadian Blood Services, City of Surrey, Sysco Regina, Ledcor
Industries Ltd., Law Society of Alberta, Rogers Sugar Ltd., CTV, Edmonton Petroleum Club,
Town of Taber, Greater Victoria Savings Credit Union, Purolator Courier, Town of Peace River,
Vancouver Island University, Edmonton Public Library, Daimler Chrysler, Musqueam Indian
Band, Holy Spirit Catholic Schools, Mercer Human Resource Consulting, Abbotsford Police
Department, City of North Vancouver, London Drugs, Mission Hill Family Estate Winery,
Colliers International, ADT Security, Regional District of Central Okanagan, IATSE, Aboriginal
Affairs & Northern Development Canada, Alberta Human Resources and Employment,
Riverside Forest Products Ltd., Elmwood Residences Inc, Department of Public Safety,
Registered Nurses Association of BC, Barren Lands First Nation, Ministry of Education, Island
Farms, University of Regina, Vancouver Police Department, and more...