leaders involved in processes tying together
business and people strategies. More
than 70 per cent are proactively engaged
by company leadership to partner with
them on strategic business opportunities.
Rogers is even making design changes
over the next year to bring all lines of business
closer together.
“It makes a whole lot of sense. And it’s
not just physical changes. We want employees
to understand what collaboration
and working together means,” said Berend.
And integration doesn’t just apply to
people. Measurement and analytics are
increasingly important HR competencies.
World-class organizations focus
more than others on what is most important
to measure, as opposed to what is
possible to measure.
The Hackett Group research shows
that dramatically more world-class organizations
publish HR scorecards with
standard performance metrics and publish
them quarterly. This emphasis on
measuring and frequently communicating
performance helps HR build visibility and
trust with executive stakeholders throughout
the organization.
And finding efficiencies while measuring
is always top of mind for world-class
organizations.
“If you’re doing performance measurement
using specialized software tools,
for example, you need to ensure it automatically
gets a feed from the HRMS
and performance review system. It could
loop in individual goals and performance
reviews so that data is now part of automation,”
said Osle.
IS YOUR ORGANIZATION ON
THE ROAD TO WORLD-CLASS?
The research indicates that world-class
HR organizations are distinguished by
their commitment to operational excellence,
their mastery of strategic talent
management and their ability to act as
true partners to the business. They get
more value from investments in technology
and process improvement and
do better at leveraging key capabilities
such as strategic workforce planning
and developing the business skills of
their staff.
In the bustling hive that is the Rogers
HR organization, Berend says they consciously
work every day to push the needle
even higher.
“Our HR team looks at everything
through the lens of the CEO and we only
do things that will build a better business.
It sounds simple, but we improve internally
with the goal of helping the business to
be better.” ■
feature
Natykach Nataliia/Shutterstock
WORLD-CLASS
ORGANIZATIONS
FOCUS MORE THAN
OTHERS ON WHAT IS
MOST IMPORTANT TO
MEASURE, AS OPPOSED
TO WHAT IS POSSIBLE
TO MEASURE.
26 ❚ MARCH/APRIL 2015 ❚ HR PROFESSIONAL