contents VOLUME 31 / NUMBER 3 MARCH/APRIL 2014
FEATURES
It’s a Small World........................................................ 16
As more companies look beyond their home country for
growth opportunities, HR professionals are tackling the
tricky business of managing people and corporate culture
across borders.
Being Smart About Emotional Intelligence............ 22
Feeling your way to success.
Is Corporate Canada Harnessing
Diversity’s True Potential?......................................... 26
Hidden biases may be costing us our competitive
advantage.
Interview with an HR Hero:
Louise Taylor Green.................................................... 48
DEPARTMENTS
Letter from the Editor.................................................... 6
Leadership Matters....................................................... 8
Taking the Pain out of Cultural Change
Upfront............................................................................. 9
The latest HR news
Legal Words.................................................................. 13
Human Rights Damages without Discrimination
Immigration.................................................................. 31
Canadian Work Permits 101
Training & Development............................................. 35
Mentoring programs are a two-way street.
Benefits......................................................................... 39
Hilton Worldwide uses an extensive benefits plan to
compete in Calgary’s tight job market.
Organization................................................................. 43
Practice Makes Perfect
Innovation..................................................................... 45
HR: A Driver of Innovation
Off the Shelf.................................................................. 53
What’s worth reading
Index to Advertisers.................................................... 55
The Last Word.............................................................. 56
Looking at the Big Picture
26
39
45
hr professional INSIDE: HIDDEN BIAS | EMOTIONAL INTELLIGENCE | HR DRIVES INNOVATION
GLOBAL HR:
www.hrpatoday.ca THE MAGAZINE OF HUMAN RESOURCES THOUGHT LEADERSHIP | MARCH/APRIL 2014
IT’S A SMALL WORLD
IN THIS ISSUE
HR professionals working in
multi-national or expanding
companies must navigate
the challenges of managing
people and corporate culture
across borders. Explore the
theme of Global HR in this
issue of HR Professional.
Cover photo by lixuyao / Photos.com
HRPATODAY.CA ❚ MARCH/APRIL 2014 ❚ 3