Instead, give your employees some leeway, but always call them
at home to ask how they are doing. The manager does not need to
ask outright, ‘Are you really sick?’ Just their presence on the phone
asks the question.”
Recommendation: Stop requiring doctor’s notes for very short-term
sick claims, but don’t be afraid to ask for a second medical
opinion for a weekly indemnity claim.
5. ADJUDICATORS CAUGHT BETWEEN
A ROCK AND A HARD PLACE
Adjudicators are tasked with a tough job – it’s their responsibility
to respect the employer’s money, while making sure that employ-ees
are taken care of. Their goal is to manage the two conflicting
interests. This can be a difficult task, especially compounded with
the volume of claimants, all demanding to be paid at once.
… RECONSIDER WHETHER YOU
CAN ALLOW THE EMPLOYEE TO
TAKE SOME EXTRA VACATION,
EVEN IF IT’S UNPAID.
HR managers should not be afraid to ask more questions or change the process of applying for STD
HRPATODAY.CA ❚ JULY/AUGUST 2014 ❚ 43