performance management
Inevitably the challenge to remedy this
problem lands on the desk of the HR professional,
who is tasked with addressing
the inappropriate behaviour, upholding
the company’s respectful workplace policies
and, at the same time, retaining this
high performer. After all, the company has
invested handsomely in this high achiever,
and does not want to lose them, nor deter
their strong performance.
WHY ONE-TO-ONE TRAINING?
One-to-one remedial training provides
several distinct benefits over group training,
such as:
1. Offers the ability to customize the
training program to focus on the specific
circumstances;
2. Addresses the concerns privately and
discreetly, in a manner that is sensitive
to the respondent executive, as
well as the complainants and other
employees;
3. By offering the training privately,
the participant is more likely to participate
and openly discuss the issues
giving rise to the complaints;
4. Demonstrates the organization’s
commitment to upholding the respectful
workplace policy – as well
as legislative requirements – by addressing
the behaviour promptly and
effectively;
5. Training will often form part of a
settlement or award as a result of adjudication
of the complaint, and satisfies
the organization’s responsibilities
to deliver such training; and,
6. In a progressive discipline regime, the
organization establishes a training record
to rely on in the event that the
participant re-offends.
In addition to workplace bullying, remedial
one-to-one training is effective in
dealing with various behavioural concerns,
including Code-based harassment, incivility
and interpersonal conflict. The training
provides an effective way of addressing
inappropriate behaviour or assisting employees
who may be encountering difficulty
interacting with or managing others.
Personalized sensitivity training may
also assist management-level staff to better
understand and deal more skillfully
with issues of workplace diversity and accommodation
situations.
TRAINING CONTENT
One-to-one remedial training provides
the opportunity to customize and personalize
the training session(s) to address the
facts of the particular circumstances. Prior
to finalizing the session contents, the HR
professional should review the circumstances
giving rise to the training and any
relevant background information.
The objectives of the session are to assist
the participant in understanding the
behavioral concerns as well as corporate
and legal expectations for workplace behaviour,
and to support the participant in
managing their behaviour going forward.
It is also beneficial to commence the
training session with an open discussion
about the prior circumstances in a respectful,
non-judgmental and empathetic manner.
This allows the participant to “vent”
190 Reasons
Membership with the Canadian Payroll Association is essential as payroll is responsible for
understanding and complying with the 190 regulatory requirements related to the $830 billion in
wages and benefi ts, $260 billion in statutory remittances to the federal and provincial governments,
and $90 billion in health and retirement benefi ts that Canada’s 1.5 million employers annually pay.
190 Reasons
Membership with the Canadian Payroll Association is essential as payroll is responsible for
understanding and complying with the 190 regulatory requirements related to the $830 billion in
wages and benefi ts, $260 billion in statutory remittances to the federal and provincial governments,
and $90 billion in health and retirement benefi ts that Canada’s 1.5 million employers annually pay.
190 Reasons
Membership with the Canadian Payroll Association is essential as payroll is responsible for
understanding and complying with the 190 regulatory requirements related to the $830 billion in
wages and benefi ts, $260 billion in statutory remittances to the federal and provincial governments,
and $90 billion in health and retirement benefi ts that Canada’s 1.5 million employers annually pay.
Member Benefi ts Include:
Unlimited Access to CPA’s #1 Service, Payroll InfoLine – This telephone
and email ‘hotline’ answers over 32,000 inquires each year.
Member Pricing for Professional Development Seminars on 20+ topics
and monthly web seminars
Payroll Resources at www.payroll.ca and other publications
Enhance your payroll knowledge through the only payroll certifi cations in Canada:
● Payroll Compliance Practitioner (PCP) ● Certifi ed Payroll Manager (CPM)
CONTACT US:
1-800-387-4693 or
416-487-3380
Membership
ext. 118 • membership@payroll.ca
Membership
ext. 118 • membership@payroll.ca
Membership
ext. 118 • membership@payroll.ca
Professional Development
Seminars & Web Seminars
ext. 118 • register@payroll.ca
Professional Development
Seminars & Web Seminars
ext. 118 • register@payroll.ca
Professional Development
Seminars & Web Seminars
ext. 118 • register@payroll.ca
90 of Canada’s top 100 companies count on the CPA for their payroll education and knowledge
The Canadian Payroll
Association is committed to
providing human resources
professionals and their
organizations with the payrollrelated
The Canadian Payroll
Association is committed to
providing human resources
professionals and their
organizations with the payrollrelated
The Canadian Payroll
Association is committed to
providing human resources
professionals and their
organizations with the payrollrelated
services required
services required
services required
to keep compliant and
knowledgeable!
to keep compliant and
knowledgeable!
to keep compliant and
knowledgeable!
www.payroll.ca
Member Benefi ts Include:
Unlimited Access to CPA’s #1 Service, Payroll InfoLine – This telephone
and email ‘hotline’ answers over 32,000 inquires each year.
Member Pricing for Professional Development Seminars on 20+ topics
and monthly web seminars
Payroll Resources at www.payroll.ca and other publications
Enhance your payroll knowledge through the only payroll certifi cations in Canada:
● Payroll Compliance Practitioner (PCP) ● Certifi ed Payroll Manager (CPM)
CONTACT US:
1-800-387-4693 or
416-487-3380
90 of Canada’s top 100 companies count on the CPA for their payroll education and knowledge
www.payroll.ca
Member Benefi ts Include:
Unlimited Access to CPA’s #1 Service, Payroll InfoLine – This telephone
and email ‘hotline’ answers over 32,000 inquires each year.
Member Pricing for Professional Development Seminars on 20+ topics
and monthly web seminars
Payroll Resources at www.payroll.ca and other publications
Enhance your payroll knowledge through the only payroll certifi cations in Canada:
● Payroll Compliance Practitioner (PCP) ● Certifi ed Payroll Manager (CPM)
CONTACT US:
1-800-387-4693 or
416-487-3380
90 of Canada’s top 100 companies count on the CPA for their payroll education and knowledge
www.payroll.ca
HRPATODAY.CA ❚ FEBRUARY 2014 ❚ 59