It also makes a lot of sense. If you had a leader who asked you for
your ideas, listened to you, took responsibility and apologized when
they made a mistake and followed up with you and really worked
at getting better, would you feel worse or better about that leader? I
think the answer is pretty obvious.
CD: What are some of the most important lessons
you hope people take away from reading Triggers?
MG: Lesson one is that behavioural change is incredibly difficult.
As I said earlier, change is very easy to talk about and yet very difficult
Lesson two is if you apply clear, structured direction and get help,
you can achieve positive, lasting behavioural change. It’s like being
in shape. You can’t get in shape and then stop. Look at Arnold
Schwarzenegger. He already has muscles, but he still needs to lift
weights to keep them.
Last but not least, these strategies and approaches are not only
applicable at work, they are equally relevant at home as well. If we
don’t listen well at work, we probably don’t listen well at home.
I receive lots of letters from people about how the book helped
them become better parents, better husbands, better wives and
better friends. n
HRPROFESSIONALNOW.CA ❚ JULY 2017 ❚ 31