LEADERS NEED TO THINK ABOUT HOW THIS NEXT
REVOLUTION – ONE WHERE THE BARRIERS BETWEEN
MAN AND MACHINE ARE ELIMINATED – WILL
IMPACT THEIR ORGANIZATIONS, AND IDENTIFY
WHAT THEY CAN DO BOTH SHORT- AND LONGTERM
TO CAPITALIZE ON THE OPPORTUNITY.
■■ How easily would technology be accepted? What are the social
implications of making the change?
■■ Will improving task performance deliver more value or is the
current state good enough?
DON’T FORGET THE HUMANS
While many organizations focus solely on how technology can improve
job performance, it is important for leaders to remember that
performance can also be improved by continuing to invest in developing
the more human skills and knowledge that are less likely to
be replaced by technology – e.g., creativity, emotional intelligence,
critical thinking and agility or flexibility. For example, teaching employees
how to apply creative thinking techniques to solve problems
or generate ideas for innovation can also positively impact business
results and drive growth. By taking a balanced approach, leaders
will be able to ensure humans and machines can work together to
achieve better results than either could achieve on their own. n
Michelle Moore is senior vice president, Global Product Development
at Lee Hecht Harrison. Attend Moore’s presentation at #HRPAAC,
“Who Will Be Replaced by a Robot? What HR Professionals Need to
Know,” on Feb. 1 at 3:00 p.m.
Willyam Bradberry / Shutterstock.com
HRPROFESSIONALNOW.CA ❚ CONFERENCE ISSUE 2018 ❚ 59